Privacy Policy PDN88 –
Member Personal Data Protection

1 Introduction

Pdn88 is an online entertainment platform operating under pdn88.org. We take the protection of our members' and users' personal data very seriously. This Privacy Policy is designed to ensure you fully understand your rights and how we handle your personal information from start to finish.

As a platform serving users in Malaysia, we fully comply with the Personal Data Protection Act 2010 (PDPA). Every process of data collection, storage, and usage is carried out in a responsible, transparent, and secure manner. We never use your data for purposes you have not consented to.

This Policy applies to all personal data you provide to us through the pdn88.org website, the pdn88 mobile app, or any of our official communication channels including email and customer support live chat.

2 Personal Data We Collect

We only collect data that is genuinely necessary to provide you with the best service. The data we collect falls into two main categories:

Data you provide directly:

• Full name as shown on identity card or passport.
• Identity card number (MyKad) or passport number.
• Date of birth and gender.
• Email address and mobile phone number.
• Full residential address.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as a photo of your identity card or bank statement when required.

Automatically collected data:

• IP address and general location information (city/state level).
• Device type, operating system, and web browser version used.
• Activity log data including pages visited, access times, and in-platform actions.
• Cookie and session tracking data for login management.
• Transaction history, wagering activity, and bonus usage within the platform.

3 Purpose of Data Collection

Pdn88 uses your personal data solely for lawful purposes that are clearly stated below. We will not use your data for any other purpose without obtaining your consent first.

• Account Management: Creating, verifying and maintaining your member account on the pdn88 platform.
• Identity Verification (KYC): Verifying member identity to comply with anti-money laundering (AML) legal requirements.
• Transaction processing: Processing deposits, withdrawals and bonus payments securely and accurately.
• Customer Support: Handling member inquiries, complaints and support requests effectively.
• Platform security: Detecting and preventing fraud, multi-account usage and other illicit activities.
• Service communications: Sending important notifications related to your account, transactions and service updates.
• Marketing (with consent): Notifying members who have consented to receive marketing communications about promotions, bonuses and exclusive offers.
• Platform enhancement: Analyzing usage patterns to improve functionality, interface and user experience.
• Legal compliance: Meet reporting and compliance obligations to relevant authorities in Malaysia.

4 Data Processing Basis

Every processing of your personal data by PDN88 is carried out on the basis of at least one valid legal ground, as follows:

• Contract performance: Processing required to provide the services you have requested, including account management and transaction processing.
• Consent: Processing for marketing and promotional communications where you have given clear consent, which may be withdrawn at any time.
• Legal obligation: Processing required to comply with PDPA 2010, AML legislation and relevant directives from Malaysian authorities.
• Legitimate interests: Processing for platform security, fraud prevention and service improvement purposes that do not infringe on your fundamental rights.

5 Data Sharing with Third Parties

Pdn88 does not sell, rent or disclose your personal data to any third party for their own commercial purposes. However, there are certain situations where we need to share your data with trusted parties in order to deliver our services effectively:

• Payment providers: Banks, e-wallet operators, and payment gateways that process your deposits and withdrawals. They receive only the minimum data required to complete transactions.
• Gaming Platform Providers: Providers of slot, table and sports game software operating within the pdn88 ecosystem. Data sharing is limited to game session information only.
• IT Service Providers: Cloud computing, cybersecurity, and analytics service providers that help us operate the platform securely. They are bound by strict confidentiality agreements.
• Legal Authorities: Malaysian law enforcement agencies, courts, or regulatory bodies when we are required to do so by law or court order.

6 Data Security

We continuously invest in the latest security infrastructure to ensure your personal data is always protected. Key security measures we implement include:

• End-to-End Encryption: All communications between your device and PDN88 servers are secured with 256-bit SSL/TLS encryption.
• Multi-level access control: Only authorized and trained personnel may access sensitive member data, with every access logged and monitored.
• Real-time threat monitoring: Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) operate 24/7 to monitor for suspicious activity.
• Two-Factor Authentication (2FA): Available for member accounts as an added layer of security during login.
• Regular Data Backups: Data is regularly backed up to separate secure locations to ensure rapid recovery in the event of a system disruption.
• Security audit: Independent security assessments are conducted periodically to identify and address any system vulnerabilities.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure against cyber threats. You also play an important role by keeping your password confidential and not sharing your login credentials with anyone.

7 Data Retention Period

Pdn88 only retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account is active, plus a 5-year period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and AML legal requirements.
• Customer support communication logs: Retained for 2 years from the date of last interaction.
• Technical log data: Retained for 90 days for security purposes and technical troubleshooting.
• Marketing data (with consent): Retained until you withdraw consent or close your account.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with established procedures, unless there is a legal requirement preventing such deletion.

8 Your Rights

As a data subject under PDPA 2010, you have the following rights regarding your personal data held by PDN88:

To exercise any of the above rights, please contact the PDN88 customer support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days. There are situations where certain rights may be limited due to legal obligations we are required to comply with, and we will provide an explanation should this occur.

9 Cookies & Tracking Technologies

Pdn88 uses cookies and similar tracking technologies to enhance user experience, secure login sessions and analyze platform usage patterns. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Storing user preferences such as language, theme and display settings for a more convenient experience on return visits.
• Analytics cookies: Collecting statistical data on platform usage for continuous improvement. This data is collected in aggregate and does not identify individuals.
• Session cookies: Active only during your login session and automatically deleted when you close your web browser.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the pdn88 platform and your overall user experience.

10 Third-Party Links

The PDN88 platform may contain links to third-party services such as game providers or payment gateways. This Privacy Policy applies solely to the PDN88 platform itself and does not cover the privacy practices of those third parties.

We encourage you to read and understand the privacy policy of any third-party service you access through our platform. pdn88 is not responsible for the privacy practices or content of third-party websites that are separate from our platform ecosystem.

11 Child Protection

The PDN88 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

12 Privacy Policy Amendments

Pdn88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. Any amendments will be published on this page with a clear effective date.

For significant changes that affect your rights, we will notify you via an in-platform notification or email to the address registered in your account at least 7 days before the changes take effect.

Your continued use of the PDN88 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to close your account by contacting our customer support team.

13 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how pdn88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the pdn88.org platform or the PDN88 mobile app.
• Email: [email protected] — we will respond within 1–3 business days.
• FAQ: Visit page FAQ us for quick answers to frequently asked questions.